Refund policy

At StretiWayaari, we aim to provide flexible and fair refund options for our travelers. Please read the policy below carefully before making any bookings.

1. Cancellation by Customer

  • More than 30 days before departure:
    Full refund (minus any non-refundable supplier fees).

  • 15–30 days before departure:
    50% refund of the total package amount.

  • 7–14 days before departure:
    25% refund.

  • Less than 7 days before departure:
    No refund.

2. Non-Refundable Services

The following are non-refundable once booked:

  • Flight tickets

  • Visa fees

  • Travel insurance

  • Hotel bookings with non-refundable terms

  • Activities or tickets purchased from third-party suppliers

3. Cancellation by StretiWayaari

If the trip is canceled by us due to operational or safety reasons:

  • Customers will receive a 100% refund,
    or may choose to reschedule the trip at no extra charge.

4. No-Show Policy

If the traveler does not appear on the day of departure or at any scheduled activity:

  • The booking is considered a No-Show, and no refund will be provided.

5. Refund Processing Time

Approved refunds will be processed within 7–14 working days and refunded to the original payment method.

StretiWa Yaari is a dynamic, customer-focused travel agency based in South Africa. Driven by excellence and a passion for memorable journeys, we create seamless, personalized travel experiences tailored to every traveler’s needs.

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